Phone shows no new updates, stuck on 9.1.0.366 (C432E5R1P13)

Hi, my Honor 10 is stuck on Android 9.1.0.366 (C432E5R1P13) version. Huawei Support told me there should be an update to Android 10. I tried to update with:

- Settings/System/Software update,
- Support app,
- Huawei HiSuite on PC,
- Firmware Finder mobile app.

I tried Clear data/factory reset in eRecovery and still no update. I also downgraded to version 9.0 with HiSuite and then did OTA updates, but again last update was 9.1.0.366.

I contacted Huawei support and they told me to send it...

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